Councils’ gains in NHT public satisfaction survey recognised

Five local authorities whose results from the 2017 National Highways & Transport (NHT) Public Satisfaction Survey showed significant improvement have received awards.

The awards were presented by Steve Berry OBE of the Department for Transport at the NHT Conference in Westminster last week.

The survey, whose results were published in mid-October, saw 112 Highway Authorities across England and parts of Scotland come together to use the same detailed questions to determine levels of public satisfaction across six Highways & Transport themes: Accessibility, Public Transport, Walking & Cycling, Road Safety, Tackling Congestion, Highway Maintenance/Enforcement.

Sheffield City Council won an award for improvement in satisfaction in the Highways Maintenance & Enforcement theme; Condition of Road Surfaces, Quality of Repair to Damaged Roads and Dealing with Potholes and Damaged Roads.

Hull City Council won for improvement in satisfaction in the Cycling and Walking theme; Provision of Pavements where needed, Condition of Pavements and Cleanliness of Pavements.

London Borough of Southwark received an award for improvements in satisfaction in the Tackling Congestion theme in particular: Efforts to Reduce Delays to Traffic, Time Taken to Complete Roadworks, Signposting of Road Diversions, Efforts to Minimise Nuisance to Residents, the Management of Roadworks Overall.

 Thurrock Council won for improvement in satisfaction in the Highways Maintenance & Enforcement theme: Cleanliness of Roads, Maintenance of Highways Verges/Trees/Shrubs, Provision of Drains.

 Warwickshire County Council was recognised for improvement in satisfaction in the Road Safety theme: Road Safety Education Children, Road Safety Education Training Motorcycle, Road Safety Education Young Drivers.

The picture shows Mr Berry presenting the award to Katrina Pedlar, roads safety & education team leader, Warwickshire CC.

The awards are based on year on year improvements above 5% in the benchmark indicators that make up the six themes.

A total of 401,341 questionnaires were sent out and 25% of households that received a questionnaire or were asked to complete the survey online responded, the highest response rate in the 10 years  the survey has been running.






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